Return, Refund & Cancellation Policy

Final Sale Policy

For health, hygiene, and safety reasons, all Medical Mask Superstore products are considered final sale once they have been shipped.

Because personal protective equipment and related health products may be exposed to contamination after leaving our facility, we are unable to accept returns or exchanges, including unopened products.

This policy helps protect the health and safety of our customers and ensures that products sold by Medical Mask Superstore have not previously left our control.

Except where otherwise required by applicable law, all sales are final.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 2 calendar days of delivery.

To review your claim, we may require:

• Your order number

• Photos showing the damaged, defective, or incorrect product

• Photos of the packaging and shipping label, when applicable

• A brief description of the issue

Once the claim has been reviewed and approved, we may provide a replacement, store credit, refund, or another appropriate resolution depending on the circumstances.

Please do not discard the product or packaging until your claim has been reviewed.

Order Cancellations

Orders may be cancelled only if they have not yet been shipped or entered the shipping process.

We will make every reasonable effort to accommodate a cancellation request. However, orders are processed quickly, and submitting a cancellation request does not guarantee that the order can be stopped.

Once an order has shipped, it can no longer be cancelled.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization from Medical Mask Superstore:

• Original shipping and handling charges are non-refundable.

• Return shipping charges or carrier fees may be deducted from any amount otherwise eligible for credit.

• A restocking fee of up to 50% of the merchandise value may apply.

Refusing delivery does not qualify the order for our standard return process.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address:

• Original shipping charges are non-refundable.

• Additional carrier or return-to-sender fees may apply.

• If the customer requests reshipment, new shipping charges must be paid before the order is sent again.

• A restocking fee of up to 50% may apply if the customer chooses not to have the order reshipped.

Please carefully review your shipping information before completing your purchase.

Return-to-Sender Packages

Packages returned to Medical Mask Superstore by the shipping carrier due to refusal, incorrect address information, failed delivery attempts, or other customer-related delivery issues are not considered approved returns.

Shipping, handling, return shipping, and related carrier charges are non-refundable.

Contact Us

If there is a problem with your order, please contact Medical Mask Superstore as soon as possible. Our team will review the circumstances and work to provide an appropriate resolution in accordance with this policy and applicable law.